Quality Management Policy
Our aim is to deliver every job right first time, on programme and to the agreed specification, whether it is a void kitchen for a housing provider or a new roof for a homeowner.
1. Our commitment
Upsize Property Renovation Ltd is committed to providing a consistent, high-quality service that meets the requirements of our clients, residents and the relevant standards and regulations. We follow the principles of ISO 9001: understand what the client needs, plan the work, check it, and keep improving.
2. Quality objectives
- Complete work right first time, to specification and to Building Regulations and manufacturers’ installation requirements
- Hand over every job on programme, clean and fully snagged
- Give clients clear, honest communication from survey to handover
- Keep defects and call-backs to a minimum and fix any that arise promptly
- Learn from client and resident feedback and use it to improve
3. Responsibilities
| Role | Responsibilities |
|---|---|
| Director | Sets quality objectives, provides resources, reviews performance and complaints, and approves this policy. |
| Project managers / supervisors | Plan each job, brief the specification, inspect work at each stage, manage snagging and complete the handover pack. |
| Operatives and subcontractors | Work to the specification and manufacturers’ instructions, check their own work, and report problems or defects straight away. |
4. How we manage quality
Before work starts
- Survey, scope and specification agreed in writing with the client
- Materials checked against the specification on delivery
- Competent, qualified trades allocated to each task, with subcontractors approved before use
During the work
- Stage inspections before work is covered up (first fix, waterproofing and tanking, roof underlay and battens)
- Photographic records at key stages
- Variations agreed with the client before they are carried out
Handover
- Final inspection and snagging by the supervisor before handover
- Photo-evidenced handover with certificates, guarantees and product information
- Client sign-off, with any remaining items recorded and closed out
After handover
Defects reported to us are logged, acknowledged and put right promptly. Complaints are handled under our Complaints Procedure, and the causes are reviewed so we do not repeat them.
5. Measuring performance
- 100%Jobs with photo-evidenced handover
- Right first timeSnagging closed before handover
- 2 daysComplaint acknowledgement
- AnnualDirector-led review
6. Review
The Director reviews this policy, our quality objectives, client feedback, defects and complaints at least once a year, and sets actions for improvement.
This policy is issued by Upsize Property Renovation Ltd (Company no. 15856524, registered office 4 Blenheim Court, Suite 595, Peterborough, PE1 2DU). It is available to employees, subcontractors and clients, and a signed copy is available on request. Questions: alex@upsizeproperty.com.
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4 Blenheim Court, Suite 595, Peterborough, PE1 2DUMon–Fri 7:30–19:00 · Sat 8:00–16:00
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